FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL

PANGU Running is a Singapore-based running specialty store focused on performance footwear, running technology, and athlete-tested gear. We are an official retail partner for COROS Singapore and BMAI Singapore.

We are located at:
Kallang Wave Mall, #01-53
Singapore 397628
Our store is open daily from 11am to 9pm.

No appointment is required. You are welcome to walk in during operating hours to view products or speak with our team.

PRODUCTS & SHOPPING

We specialise in:

  • Performance running shoes.
  • GPS sports watches and wearables.
  • Bone conduction audio
    Apparel and essential training accessories.

All products are curated for function, reliability, and real-world performance.

Yes. Selected products are available on our website. Product availability may differ between online and in-store.

Yes. We encourage customers to visit our store to try footwear and view products in person before purchasing.

ORDERS & COLLECTION

Yes. We currently offer local delivery within Singapore.

Yes. In-store pickup is available for selected online orders. You will be notified when your order is ready for collection.

Please contact us as soon as possible after placing your order. Changes or cancellations are subject to order status and product availability.

WARRANTY & AFTER-SALES

You can register your warranty via our Warranty Registration page using the online form. Registration helps us keep your purchase on record.

No. Warranty registration does not automatically confirm warranty approval. All claims are subject to the brand’s warranty policy and assessment.

Assessment timelines vary depending on the product and brand. Our team will advise you during the process.

COMMUNITY & EVENTS

Yes. We collaborate with running clubs and partners to support community runs, product demos, and events throughout the year.

You may submit a collaboration or sponsorship enquiry via our website. Our team will review proposals that align with our values and community focus.

SUPPORT & CONTACT

You can reach us via:

We aim to respond within 1–2 working days, excluding public holidays.